How to Refer A Family Or Individual
HOW TO REFER
We accept referrals from all agencies and families can also self-refer.
You can request a referral form via our contact page.
WHAT HAPPENS NEXT?
AFTER A REFERRAL IS RECEIVED
- Parent will be contacted by telephone to arrange an initial assessment visit.
- Volunteer/staff will arrange a meeting in a convenient place for the parent.
- The initial assessment paperwork will be completed and discussed at the team meeting.
- The best suited volunteers/staff will be allocated to the family. The volunteer will then arrange the home visits/School visits/office visits.
- The visits will continue on a weekly basis. There is no set time limit as to how long an intervention will take this will depend on the progress made.
- Volunteers/staff will keep records of all contact made, targets set and actions taken.
THE ROLE OF THE REFERRING AGENCY
- To nominate a link person in their organisation who can be contacted for information sharing.
- To advise us of any meetings that may affect the work we carry out with the families.
- To advise us of any agencies who are still working with the family or have in the past if known.
- An overview of the parent/child specifically where there may be any risk to our volunteers.
- Make sure consent is sought from the family in giodance to GDPR regulations.
WHAT YOU CAN EXPECT FROM US
- Volunteers/staff are fully trained and DBS checked.
- To keep referrers informed of the progress of clients (with the clients knowledge).
- To give clients sufficient notice if meetings need to be re-arranged.
- To be open and honest with clients as to the effectiveness of our intervention and refer onto other support if required.
- To deal with any issues in a timely and efficient manner.
- Keep regular appointments with clients at a time and place that is suitable to them.
- To keep confidentiality of clients unless we are bound to disclose information according to our protection policies
- To endeavour to attend any meetings regarding our clients.
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THE SERVICES WE PROVIDE
- Solution Focused Intervention
- Parent Support Groups
- Signposting to other useful services
- Positive activities for young people
- Solution Focused training
- Solution Focused Parenting Course
- DART (Domestic Abuse Recovering Together) Programme
- Positive activities for young people
- Solution Focused group work in schools
- Supporting families in official meetings
- Collaborative working with other agencies involved with the families
- Practical Support (benefit claims, benefit appeals, housing issues, budgeting, and other benefit claims) This service is only available to our clients
